1. Introduction

Welcome to SocialFlow ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information and preferences
• Content you create and upload (posts, images, videos)
• Communication with us (support requests, feedback)
• Payment information (processed by third-party payment processors)

2.2 Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media account data (when you connect platforms)
• Analytics from social media platforms
• OAuth tokens for platform authentication

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your transactions and send notifications
• Schedule and publish content to connected platforms
• Provide analytics and insights about your social media performance
• Respond to your requests and provide customer support
• Send administrative information and updates
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Social Media Platforms: To publish content on your behalf
• Service Providers: Third parties who help us operate the Service
• Team Members: When you collaborate with others on your brand accounts
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal data
• Export your data in a portable format (data portability)
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Object to certain data processing activities

7.1 How to Exercise Your Rights

To make a data subject request, including requests for data access, correction, deletion, or portability, you can:

• Use your account settings: Access, update, or delete your data directly within the app
• Email us: Send your request to privacy@socialflow.com with "Data Subject Request" in the subject line
• Data export: Download a copy of all your data in a portable format from your account settings
• Account deletion: Delete your account and all associated data from the settings page

We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings, but disabling cookies may affect Service functionality.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@socialflow.com
Address: [Your Company Address]